Communication Clerk

Work Type: Part Time

Location: WRHN @ Queen’s Blvd (formerly St. Mary’s General Hospital)

Post Date: 11/03/2026

Salary: CAD 27.34-28.95

Close Date: 11/10/2026

Category: Clerical

Employment Type: Employee

Location: 911 Queen's Blvd, Kitchener, ON, N2M 1B2, CA

Position Summary

The Communication Clerk, 700 – Medicine, is a member of the health care team responsible for coordinating communication in and out of the unit, transcription of orders, and all clerical functions that enhance the overall operation of an effective communication center. The Communication Clerk tabulates and maintains all statistics relating to the activity in the department and performs other related duties as assigned.

Responsibilities

- Assists all team members in the various communications required for expedient department operation.
- Provides excellent customer service to families, physicians, other health care workers and community partners as the frontline person on the unit and directs individuals to the appropriate person or location.
- Initiates and receives telephone messages ensuring the appropriate receipt of messages. Assesses and directs phone calls to the appropriate individual in a skilled manner according to Privacy legislation.
- Establishes contact with physicians and ancillary staff as required by the nurses.
- Ensures the correct and timely flow of charts, forms and requisitions.
- Coordinates the admission, transfer or discharge of patients with the Bed Allocator in collaboration with the Resource RN.
- Accurately takes, receives and relays all medical reports for the unit.
- Obtains consent for release of information to physician/institution.




- Effectively applies organizational and time management skills to prioritize workload, to problem solve, and to adapt to frequent interruptions and change.
- Adapt communication and interpersonal skills to deal effectively with patients and their families, co-workers, physicians, volunteers and others within our health care community.
- Demonstrate values and a commitment to foster a healthy, supportive work environment dedicated to delivering a high quality care experience though compassion, innovation and respect.
- Transcription of Orders.
- Communicates urgency of doctor’s order to appropriate nurse.
- Interprets and transcribes according to priority.
- Accurately transcribes and maintains doctor’s orders for medication to appropriate record for verification by the Nurse.
- Transcribes diet, activity and diagnostic orders from doctor’s order sheet.
- Applies appropriate patient care plan/ critical path/preprinted order set etc.
- Transcribes preliminary telephone, computer or fax transmitted results to the correct chart and informing the nurse responsible for the patient.
- Transcribes and implements orders accurately communicating with the appropriate disciplines and informing the responsible Patient Care Nurse.
- Patient Health Records.
- Preparing the health record for admission, transfer and discharge.




- Ensuring reports are placed in the correct chart.
- Ensuring the acceptable chart order is maintained.
- Assessing the need and replenishing the chart with additional forms as needed.
- Returns completed charts to Health Records.
- Supplies and Equipment Maintenance.
- Assesses the need for and orders all regularly used items and office supplies as approved by the Program Manager and places supplies in the designated locations on a weekly basis.
- Receives and signs for supplies and purchased items when they are delivered to the unit.
- Orders Stores/CSR supplies as requested by the nursing/medical staff.
- Restocks shelves and drawers with supplies and keeps Communication Centre neat.
- Transports equipment/specimens/supplies and other items in the absence of the porter/ESP.
- Abide by all SMGH policies and procedures, (i.e., Occupational Health & Safety Act, Public Hospitals Act,) position obligations, and perform work duties in accordance with SMGH’s Code of Conduct.
- Other duties as assigned.

Position Requirements

- Successful completion of Grade 12 or equivalent.
- Completion of a Medical Terminology Course.
- Successfully able to keyboard at a speed of 50 w.p.m. with minimal error and accuracy.
- Skilled in computer applications including Microsoft (Word, Excel, Outlook) and Cerner programs.
- Effectively able to work with minimal supervision.
- Able to sensitively respond to inquiries from staff, volunteers, patients, family members and members of the general public in a timely manner.
- Successfully able to perform their function in accordance with pre

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