Serve Ontario clients as a Client Manager with personal lines insurance expertise in NFP’s hybrid setting. Apply strong customer service and quotation skills daily.
This full-time, permanent position provides front-line counselling on personal insurance coverage tailored to clients’ needs and exposures. You will manage high-volume client files, process policy activity, and support retention and premium growth. The role requires collaboration with insurers, underwriters, and colleagues across work settings.
Key Responsibilities:
- Provide day-to-day customer service and manage client file activities
- Issue policies and changes through insurer online portals
- Process renewals, endorsements, and midterm changes
- Upsell appropriate coverages and refer applicable business
- Track insurer products, offerings, and market intelligence
Requirements:
- RIBO registration in good standing is required
- Typically more than three years’ personal lines experience
- Experience managing a high volume of clients
- Strong computer skills and broker management system fluency
- Robust oral and written communication skills
Bring personal lines knowledge, retention focus, and exceptional quotation skills to NFP’s Ontario Client Manager team.