- Compensation: CAD 85,000 - CAD 95,000 - yearly

Company Description

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifullydesigned lifestyle products, and the creative people who help make it all happen. We believein real books, living life fully and generously, being kind to each other and to the environment,and that stories — big and little — connect us. Indigo is our customer's happy place — for joyfulmoments of discovery and to connect with people who share their passion for reading, theirbelief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe inthe power of people and their stories. We aim to attract top talent, nurture the potential ofour employees, and create space for everyone to thrive. Our Guiding Principles are thefew key ideas that are meant to influence everything we do, every day.

- We Will Hire, Inspire, Promote and Retain the Best
- We Will Be Entrepreneurial
- We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment
- We Will Be Committed to True and Shared Value Creation
- We Will Be Systems Thinking, Data Driven and AI enabled

Job Description

The Manager, Events leads the day-to-day execution of Indigo’s events program, translating strategic vision into disciplined operational plans, overseeing events support staff, and delivering events that are on time, on brand, and on budget.

This role owns end-to-end event production — from national author signings and high-profile celebrity events to the annual programming calendar.



The Manager is the connective tissue between strategy and execution: ensuring the execution team has clear direction and the tools to succeed, while serving as the primary operational contact for authors, publishers, and cross-functional partners.

KEY PERFORMANCE METRICS

- Author & Publisher Engagement
- Events NPS
- On-Time Operational SLAs
- Events Revenue & Profitability
- Employee Engagement

KEY ACCOUNTABILITIES

Functional

- Translate strategic direction into clear execution frameworks, project plans, and delivery timelines across all events — author signings, major events, and national programming
- Lead the execution and development of all nationally-driven event programming, including cross-functional campaigns
- Own internal project planning and execution: manage cross-functional workflows, delivery standards, and operational SLAs across the team
- Own budget tracking and financial coordination for the events portfolio; contribute to post-event reporting, insights, and retrospectives
- Act as the escalation point for operational risks — identifying, mitigating, and surfacing issues to the events leader where required.
- Lead and chair the Bi-Weekly Events Planning meeting, driving alignment across the events team and cross-functional partners on upcoming events, priorities, and risks.




- Serve as the primary operational contact for Retail Ops, Loss Prevention, Finance & Accounting, General Managers, Store Events Leaders, Creative, Marketing, and Merchants.
- Ensure execution standards are consistently upheld across all event types, channels, and touchpoints — from planning documentation through to in office delivery.
- Identify process gaps and lead improvements to increase operational efficiency and enhance experience for customers, stores, and partners.
- Train and support stores on the execution of all author and national programming events

Communication

- Contribute to post-event reporting and retrospectives; surface insights and recommendations to the events leader to inform future planning and investment decisions.
- Proactively communicate timelines, risks, and deliverable status to cross-functional execution partners, ensuring no surprises on delivery.
- Champion the customer and store experience in all planning and decision-making, consistently advocating for clarity, quality, and consistency of execution.

People

- Develop a high performing & engaged team
- Provide feedback and coaching to develop direct reports and mentees
- Shape and influence team culture to reflect Indigo’s values and direction
- Empower team members through clear expectations, performance management, and growth opportunities
- Attract, develop, and retain top talent
- Act as a mentor & role model, helping others understand the broader impact of their work
- Foster collaboration and knowledge sharing across teams and functions
- Ensure team alignment with organizational goals and cultural values

Cultural

- Model Indigo’s Guiding Pr

📌 Events Manager (Toronto)
🏢 Indigo Books & Music
📍 Toronto