Deliver bilingual customer support through phone, chat, and email while using technology to answer questions and resolve complaints accurately.

As a Bilingual Customer Service Representative, you will provide information about products and services. You will assess customer needs, propose adequate solutions, and maintain professional service. The work includes data entry, research, and communication across several channels.

Key Responsibilities:

- Answer customer requests through phone, chat, and email
- Provide accurate product and service information
- Process and resolve customer complaints
- Assess needs and propose adequate solutions
- Ensure customer satisfaction through qualified service

Requirements:

- General experience in customer service
- Bilingual French and English, written and spoken
- Ease with technology and digital communication channels
- CRM experience considered an asset
- Previous branch experience considered an asset

Apply bilingual communication, customer service expertise, and technology skills across every interaction and support channel.

📌 Bilingual Customer Service Representative (Blainville)
🏢 SPI Santé Sécurité / SPI Health and Safety
📍 Blainville