Overview

A re you interested in taking the next step in your career path in adjudication? We have opportunities for Senior Adjudicators - vital roles that provide quality adjudication to support injured workers and employers. The Senior Adjudicator role encompasses a variety of complex and specialized adjudication areas including mental health, occupational disease, activity-related soft-tissue disorders, and secondary adjudication.

You'll work in a client-centric environment, adjudicating complex claims, supporting and educating clients, and addressing questions regarding the claims process, decisions, health care and compensation benefits, and related matters. You'll provide exemplary customer service by establishing compassionate and professional working relationships with injured workers and their employers.

How you'll make a difference:

You’ll make important and fair decisions when people get injured at work.

Where you'll work

We serve the workers and employers across B.C., and we do best when we're together. It's how we collaborate, learn from one another, and develop our people.

This role is currently designated as having a hybrid work arrangement and is based in our Kelowna office.

This is a unionized role and is subject to the provisions of the Collective Agreement between the Workers' Compensation Board of BC and the Compensation Employees' Union.

Like everything we do, our work model continues to evolve to support those we serve. We remain committed to a primarily in-office model that strengthens our culture and helps us deliver our best work, while balancing flexibility and positive employee e xperience.

What you'll do





- Manage an adjudicative caseload of complex claims that includes occupational diseases, activity-related soft tissue disorders, aggravations of pre-existing diseases, sensitive claims, appellate returns, mental health claims, and combination mental and physical injury claims
- Ensure adjudication is fair and impartial, and that recovery and return to work facilitates trusting relationships with claims managers who care about the clients' wellbeing, laying a foundation of trust
- Communicate frequently with clients who may be psychologically fragile and provide exemplary, compassionate service to all clients
- Determine claim eligibility, disability status, and benefit entitlement
- Conduct independent investigations for complex adjudication by gathering evidence and performing risk factor assessments
- Liaise with clinical and non-clinical consultants to collect and analyze comprehensive assessment reports
- Maintain a current and comprehensive knowledge of claims adjudication best practices, procedures, and processes and provide training, coaching, and mentoring to team members

Is this a good fit for you?

We're looking for people who can:

- Conduct complex investigations using structured interviewing skills as a primary method of gathering evidence
- Manage a demanding workload under time pressure and be accountable for organizing a variety of work on an assigned caseload




- Communicate compassionately, clearly, and concisely to various parties including injured workers, employers, clinical providers, and consultants
- Made decisions using sound judgement where specific formal guidelines and policies may not exist
- Remain resilient, calm, compassionate, and professional in supporting potentially fragile or suicidal individuals in stressful, sensitive, and emotionally challenging situations
- Manage and resolve conflict and diffuse hostility with an ability to provide exemplary and responsive service

Your background and experience

- A bachelor's degree in relevant discipline; and
- A minimum of three years of experience conducting complex investigations using structured interviewing skills as a primary method of gathering evidence, and/or making complex decisions or determinations by applying appropriate law and/or policy in the past 10 years.
- Excellent communication skills including the ability to explain complex information verbally and in writing
- A valid B.C. driver's license

Important to know

Before we can finalize any offer of employment, you must:

- Successfully meet the legal requirements under the Criminal Records Review Act to work with children and/or vulnerable adults
- Confirm you're legally entitled to work in Canada

Who we are

At WorkSafeBC, we promote secure and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, an

📌 Senior Adjudicator (Kelowna)
🏢 WorkSafeBC
📍 Kelowna