Caterpillar equipment service coordination defines this full time contract Service Advisor role with Toromont Cat. Manage scheduling, work orders, and customer follow-up accurately.
Toromont Cat seeks a Service Advisor for a contract ending June 30, 2027. The position requires post-secondary education and five years of service operations experience. You will coordinate technicians, supervisors, customers, parts, warranty documentation, and invoicing workflows while supporting safe, environmentally sound, healthy work behaviours.
Key Responsibilities:
- Update and manage Service Scheduler accurately and promptly
- Schedule machine repairs and preventative maintenance for technicians
- Coordinate repair deadlines with supervisors, MSRs, and PSSRs
- Open work orders and verify warranty and payment information
- Support invoicing, parts processing, credits, and warranty claims
Requirements:
- Minimum post-secondary education
- At least five years of service operations experience
- Commitment to Toromont Health and Safety policies
- Ability to provide effective customer support and follow-up
- Ability to maintain accurate service documentation and information
Use service scheduling, customer support, and work-order expertise to support Toromont Cat technicians and Caterpillar equipment customers.