Coordinate automotive service appointments and customer communications in office in St. Catharines as a Customer Care Representative.

Performance Collision seeks a Customer Care Representative for its full-time Body Shop team. The position coordinates service and insurance calls, vehicle intake and delivery, appointment reminders, and administrative support. It also requires client needs analysis and professional communication.

Key Responsibilities:

- Coordinate service appointments and answer service calls professionally
- Coordinate insurance calls with customers and partners
- Coordinate vehicle intake and delivery
- Remind customers about appointments by telephone, email, or text
- Provide administrative support to the Body Shop

Requirements:

- High School Diploma or GED
- One year automotive experience preferred
- One to two years customer service experience preferred
- Valid Ontario Driver's License and good driving record
- Proficiency with Google Workspace; CDK experience is an asset

Support Performance Collision customers through organized appointment coordination, insurance communication, and dependable automotive administration.

📌 Customer Care Representative Collision Centre (St. Catharines)
🏢 Performance Cars
📍 St. Catharines