Provide first-level incident support for business applications and hardware as a full-time Service Desk Technician in Langley, BC. Troubleshoot operating systems, networks, email, and devices.

At Pattison Food Group Ltd., you will support Save-On-Foods and other grocery banners as part of the IT team. Reporting to the Manager, IT Service Desk, you will resolve incidents through phone, email, remote connection, and instant messaging. The position focuses on timely resolution, documentation, escalation, and end-user follow-up.

Key Responsibilities:

- Resolve first-level business application and hardware incidents
- Troubleshoot operating systems, applications, networks, and internet connectivity
- Support email and input and output devices




- Document incidents and updates in the ticketing system
- Escalate unresolved issues to Level 2 and Level 3 resources

Requirements:

- Degree or diploma in Computer Science or Information Technology
- One or more years of relevant Help Desk experience
- Robust organization and time management skills
- Ability to manage multiple priorities
- Excellent verbal and written communication skills

Apply your troubleshooting, communication, and incident resolution skills supporting Pattison Food Group’s business applications and hardware.

📌 Level I IT Service Desk Technician (Langley)
🏢 Pattison Food Group
📍 Langley