What We do:

iQmetrix is a global provider of Interconnected Commerce software solutions for telecom retail. Interconnected Commerce is an AI-native telecom commerce platform that acts as a system of intelligence. It replaces fragmented legacy stacks with a modern, modular operating layer, connecting telcos, retailers, and OEMs into one flow across channels and markets. The result is less complexity, lower cost, and the speed to move ahead.

For 26 years,we’vebeen passionate about helping the leading brands in telecom to grow by providing best-in-class software, services, andexpertisethat enables them to adapt and thrive. Our solutions power $17BN in sales annually, handlingnearly 53million invoices and more than 28 million activations, and are used by more than 370,000 telecom retail professionals across almost 1,000 clients. iQmetrix is a privately held software-as-a-service (SaaS) company with employees in Canada, the U.
S., India, and Europe. For more information, please visit www.iqmetrix.com.

How We Do it:

We are on a self-management journey. As we work to move away from the restrictions of hierarchy, teams are building collaborative peer-based networks where there are no bosses. Decisions are meant to be distributed to the people who are best able to make the decisions which means more freedom for individuals to contribute at their highest levels. We are purpose-driven, helping individuals connect to the meaning in their day-to-day work. Additionally, we are currently on the road to building a diverse and inclusive environment. Working at iQmetrix means always looking at ways to be better.

Reports To:

Sr. HRIS Analyst

Salary:

$55,000
- $65,000 CAD

About the Team:

The People & Culture (P&C;)



Team at iQmetrix plays a vital role in nurturing our Chrysalis ecosystem. We are committed to establishing a positive and inclusive work environment that attracts and retains exceptional individuals who contribute to Chrysalis' success. Through our focus on equality, fairness, and respect, we design policies and initiatives that promote engagement and work-life balance. Embodying our culture and values, we empower all employees within the Chrysalis ecosystem to reach their full potential, while ensuring the functional scalability required for its continued growth.

About the Role

As People & Culture Coordinator, you play a critical role in supporting the employee lifecycle, from recruitment to offboarding. You will manage recruiting coordination and scheduling, onboarding, offboarding, HRIS data entry, and day-to-day benefits administration. You will help shape how our team works by contributing to recruiting analytics, automating recruiting and scheduling processes, and partnering with the P&C; team on special projects and AI initiatives. By fostering positive relationships with employees, you will help maintain an efficient and supportive workplace, ensuring smooth transitions and effective benefits administration, all while aligning with organizational policies.

Your responsibilities include:

- Benefits administration, HRIS updates, employee documentation, onboarding, leave of absence,



offboarding, and recruitment coordination for approved hiring. You also help improve how our team works by using approved AI tools and automation to reduce repetitive tasks, while applying care, judgment, and attention to detail when handling employee information and reviewing outputs.

What you’ll be doing:

- Supporting employees: Build positive relationships across the organization and provide timely, qualified responses to routine questions about benefits, employee records, and P&C; processes. Follow through on outstanding inquiries and escalation sensitive or complex matters to the appropriate team member.
- Administering

perks:
Support the day-to-day administration of U.
S. and Canadian benefits programs, including enrollments, changes, and monthly billing reconciliation. Work with employees and providers to investigate discrepancies and resolve routine issues, progressively becoming the primary contact for employee benefits inquiries following training.
- Maintaining accurate employee records: Process and verify new hires, leaves, terminations, and employment changes in UKG and related systems. Check information for accuracy and completeness, investigate discrepancies, and coordinate updates in line with company policies and payroll deadlines.
- Coordinating employee onboarding: Coordinate required documentation, criminal and reference checks, and setup activities with managers, IT, and payroll. Track outstanding items and help ensure employees receive a welcoming and well-organized start.
- Coordinating employee offboarding: Coordinate offboarding activities, including scheduling exit interviews, updating records, arran

📌 People & Culture Coordinator (Winnipeg)
🏢 iQmetrix
📍 Winnipeg