Support United States payroll questions remotely through Workday, ticketing tools, and accurate tier-one case resolution for employees.
Opensity Solutions seeks a Payroll Tax Support Specialist supporting one consolidated, multi-state operation of 5,000–10,000 employees. You will manage payroll inquiries involving pay, deductions, taxes, and direct deposit, while providing empathetic responses and complete escalations. The role reports to the Payroll Tax & Operations Manager.
Key Responsibilities:
- Monitor payroll mailbox and ticketing portal within SLA requirements
- Resolve tier-one pay, deduction, tax, and direct deposit cases
- Log, categorize, and track cases through resolution
- Produce pay statements, W-2 reprints, and VOE requests
- Escalate complex processing issues with complete context
Requirements:
- Three or more years in payroll or employee support
- Beginner to intermediate United States tax compliance knowledge
- Knowledge of gross-to-net payroll, taxes, and deductions
- Workday and ticketing or case tools preferred
- Fluent English and overlap with United States business hours
Apply payroll knowledge, discretion, and written communication skills to support employees and maintain accurate case resolutions remotely.