Manage eCommerce order issues and vendor inquiries with Aquent’s Canadian retail partner, supporting smooth online transactions and customer satisfaction. This one-year contract suits detail-oriented problem-solvers.

The eCommerce Operations Analyst supports high-volume order workflows across recognized Canadian retail brands. You will investigate discrepancies, delayed shipments, cancellations, and inventory challenges. The work combines vendor coordination, internal collaboration, operational reporting, and accurate case documentation.

Key Responsibilities:

- Manage operational inbox requests from vendors, stores, and customer service
- Investigate order discrepancies, shipment delays, cancellations, and inventory challenges
- Coordinate information gathering with vendors and internal stakeholders
- Review reports, dashboards,



and tracking systems for exceptions
- Maintain detailed case notes and organized tracking records

Requirements:

- One to three years in eCommerce, order management, fulfillment, or support
- Ability to manage multiple requests, cases, orders, and deadlines
- Exceptional written communication with internal and external partners
- Practical problem-solving skills for complex operational issues
- Proficiency with Excel, spreadsheets, reports, or tracking systems

Apply your order investigation, vendor coordination, reporting, and documentation skills to strengthen eCommerce operations across recognized Canadian retail brands.

📌 eCommerce Order Operations Analyst (Toronto)
🏢 Aquent
📍 Toronto