Lead customer service and store operations as a Keyholder at Inspired Cannabis in Nanaimo, British Columbia. Coach teammates and maintain compliant retail standards.
Inspired Cannabis seeks a trusted on-shift leader for its Southgate location. You will model informed cannabis education, resolve customer escalations, and support sales targets. The position combines coaching, cash management, merchandising, compliance, and daily operational leadership.
Key Responsibilities:
- Deliver and model consistent, high-quality customer service
- Coach product recommendations, sales techniques, and cannabis education
- Execute opening, closing, and cash management procedures
- Oversee operations, compliance, cleanliness, and merchandising
- Provide on-shift direction and support employee onboarding
Requirements:
- Two-plus years in retail, hospitality, or customer-facing work
- Previous leadership or keyholder experience preferred
- Flexible availability for evenings and weekends
- Provincial cannabis certification such as CannSell required
- Robust communication, coaching, and problem-solving skills
Bring accountable leadership, cannabis knowledge, and customer service expertise to Inspired Cannabis store operations in Nanaimo.