Deliver exceptional client service in Montreal as a Service Support Officer supporting Scotiabank’s Private Banking team. Apply accurate transaction processing and compliance knowledge daily.

This Service Support Officer role supports Private Banking objectives through personal service, operational accuracy, and adherence to regulations and internal policies. You will manage service requests, support client concerns, and help maintain efficient branch operations. French and sufficient English are required for regular collaboration with Toronto-based groups and English-speaking clients.

Key Responsibilities:

- Deliver consistently friendly, willing, productive, professional client experiences
- Process daily transactions and Salesforce service requests accurately
- Support client concerns and escalate complaints appropriately




- Complete accounting support and monitoring activities daily
- Escalate fraud, unusual occurrences, issues, deficiencies, and trends

Requirements:

- French and sufficient English for regular workplace interactions
- Knowledge of transaction accuracy and approved authorization limits
- Understanding of cash, custody, security, and bank policies
- Awareness of AML, KYC, FCAC, CDIC, and MFDA requirements
- Commitment to inclusive, high-performance work environments

Support Scotiabank Private Banking with accurate transactions, regulatory compliance, and professional bilingual client service in Montreal.

📌 Private Banking Service Support Officer (Montreal)
🏢 Scotiabank
📍 Montreal