About the Opportunity

One of TEKsystems' leading Gaming and Lottery clients is looking for a UX / CX Researcher to join their growing Digital Experience team. This team operates like a dedicated digital organization within a large enterprise, delivering high-profile customer-facing digital products and experiences.

This role is ideal for someone who is passionate about understanding customer behavior, uncovering user needs, and translating research findings into actionable insights that improve digital experiences. You will work closely with product, business, technology, and design stakeholders to shape and optimize digital solutions through user-centered research.

Responsibilities

- Develop and execute research plans, participant recruitment criteria, screeners, discussion guides, and study methodologies.
- Conduct qualitative and quantitative UX/CX research, including:
- User interviews
- Usability testing
- Surveys
- Journey mapping
- Secondary research
- Analyze user journeys, workflows, and task flows to identify friction points, unmet needs, and opportunities for experience improvements.
- Collaborate with product managers, designers, business stakeholders, technical teams, and vendors to validate assumptions and support digital product decisions.
- Synthesize research findings into clear insights, recommendations, and prioritized opportunities.
- Present research outcomes and recommendations to cross-functional stakeholders and leadership teams.
- Manage multiple research initiatives simultaneously, including project planning, timelines, stakeholder management, and execution.
- Support prototype-based research activities in collaboration with design teams.




- Work independently while effectively navigating ambiguity, competing priorities, risks, and dependencies.

Required Qualifications

- 4 -5+ years of experience in UX Research, User Research, Design Research, CX Research, or a related discipline.
- Proven experience conducting:
- User interviews
- Usability testing
- Survey design and analysis
- Qualitative and quantitative research
- Robust understanding of:
- User journey mapping
- Workflow analysis
- Task-flow analysis
- Customer experience research
- Experience translating research findings into actionable recommendations for product and business teams.
- Strong stakeholder management and communication skills.
- Demonstrated ability to manage multiple projects simultaneously and work independently.
- Experience supporting digital products and customer-facing platforms.

Preferred Qualifications

- Experience with UX/CX research tools such as:
- Dovetail
- UserTesting.com
- Qualtrics
- UserZoom or similar platforms
- Experience using collaboration tools such as:
- Figma
- Miro
- FigJam
- Experience working within Agile digital product environments.
- Previous experience in gaming, lottery, financial services, digital commerce, telecommunications, or other customer-focused digital organizations.





What Makes This Opportunity Unique?

- Join a highly visible digital team responsible for delivering customer-facing experiences.
- Work on large-scale digital transformation and innovation initiatives.
- Collaborate with product, design, and technology leaders across the organization.
- Gain exposure to high-profile projects that directly impact customer experience and business outcomes.
- Strong work-life balance with a flexible hybrid work model.

Job Type & Location

This is a Contract position based out of Toronto, ON.

Pay and Benefits

The pay range for this position is $50.00 - $55.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Job Type & Location

This is a Contract position based out of Toronto, ON.

Workplace Type

This is a hybrid position in Toronto,ON.

À propos de TEKsystems et TEKsystems Global Services

Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de lentreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en América du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseu

📌 UX Researcher (Toronto)
🏢 TEKsystems
📍 Toronto