Since 1996, HR Associates has been a trusted partner to public and broader public sector organizations across Ontario. We specialize in placing interim professionals and administrative resources within the public, broader public, and not-for-profit sectors. Our consultants bring deep domain experience, a rigorous selection approach, and a strong commitment to client confidentiality.

Our public sector client is seeking a Bilingual Clerk for a long-term assignment to handle phone-based service requests in English and French. We welcome applicants with experience in administration, reception, customer service, or call centre work.

Key Responsibilities

- Answer and make calls about service issues in federal buildings, such as heating, leaks, elevators, and power outages.
- Gather information from callers and record service requests accurately.




- Direct requests to the appropriate team and provide clear updates to callers.
- Maintain records and follow established service procedures.
- Work rotating shifts that may include evenings, overnights, weekends, and holidays.

Qualifications

- Professional-level spoken and written French and English.
- Experience in customer service, administration, reception, or a call centre.
- Clear communication skills and a helpful, professional manner on the phone.
- Robust attention to detail when documenting requests.
- Availability for rotating shifts at the Toronto location.
- Ability to complete the required French-language assessment and security clearance process.

If you require accommodation during the recruitment process, please call (phone hidden) x.235.

📌 Bilingual Clerk English/French) (Toronto)
🏢 HR Associates
📍 Toronto