Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private clients, commercial banking, treasury, and retail banking.

Introduction

Prime Hires is seeking a skilled Operations Officer I to join our client in support of an existing vacancy.

Contract Period

5 months with potential to extend

Pay Rate

$22.50 per hour

Location

Toronto, ON

Location Type

Hybrid

Business Hours

Monday – Friday, 9:00 AM – 5:00 PM

Job Responsibilities

- Candidates will be working within AML operations, conducting rapid (15-20 min) reviews of data discrepancy alerts that are triggered via system functionality / capabilities based on regulatory requirements / risk factors / behaviours.
- Reviewing data discrepancy / incompleteness alerts for potential remediation.
- Read source documents such as book of record systems, physical documents etc and enter correct data in specific data fields on reporting systems using keyboards/computers/applications etc.
- Compile, sort and verify the accuracy of data before it is entered. And accurately record customer/client/transaction date.
- Locate and correct data entry errors and/or report them to supervisors / partners within SLA.
- Compare data with source documents and/or re-enter data in verification format to detect errors.
- Writing/Reaching out to partners for missing data and ensuring the same is provided and entered.
- Interact with partners by responding to requests in an effective and timely manner.
- Require specialized expertise and performs multiple and/or diverse tasks that are highly complex, involving multiple steps, systems,



and jurisdictions.
- Actively review internal processes/activities and provide ideas for process improvement.
- Transactions and activities require in depth knowledge across a broad range or variety of products, processes or systems within own area of specialty and where transactions could be characterized by moderate to high risk.
- Gather and analyze data to identify complex problems and escalates as required.
- Generally interact with internal customers / partners for functions performed and/or external customers May provide process / policy guidance to others (e.g. within team, internal partners).
- Focus of work is weekly, monthly and/or longer with addition of adhoc and initiative-based requests, as required.
- Process subject matter expert in a range of technical processes and procedures Generally reports to a Team Manager.
- Participate fully as a member of the team, support a positive work workplace that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
- Excellent organizational and time management skills. Ability to adhere to strict deadlines and handle high volumes of work.
- Attention to detail is crucial.




- Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit.
- Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques.
- Participate in personal performance management and development activities, including cross training within own team.
- Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities.
- Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
- Contribute to a fair, positive and equitable environment that supports a diverse workforce.
- Act as a brand champion for your business area/function and the bank, both internally and/or externally.
- Prioritize and manage own workload to meet requirements for operations, service and productivity.
- Execute accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs).
- Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; elevate issues where appropriate.
- Protect the interests of the organization – identify and manage risks, and elevate non-standard, high-risk transactions / activities as necessary.
- Comply with applicable internal and external audit and regulatory requirements and may actively participate in Audit Reviews, providing recommendations and guidance as required.
- Keep abreast of emerging issues, trends, and evolving regulatory requirements and a

📌 Operations Officer I (Toronto)
🏢 RobertsonLtd.
📍 Toronto