We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.

We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™.

DUCA (www.duca.com) is distinguished for the following:

- Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers.
- Competitive rates.
- Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
- Profit sharing among Members.
- Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7
- A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked. This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.

A career with DUCA means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives. At DUCA,



you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play.

Senior Operational Risk Analyst , Business Continuity & Operational Resilience

DUCA is looking for a Senior Operational Risk Analyst , Business Continuity & Operational Resilience to join our growing team

Job Purpose & Summary

The Senior Operational Risk Analyst, Business Continuity & Operational Resilience, is responsible for supporting the design, implementation, and ongoing enhancement of DUCA’s Business Continuity Management (BCM) and Operational Resilience Framework. This role manages all elements of DUCA’s Business and Vendor Continuity Planning and Resiliency program, including leading business impact analyses, continuity planning, resilience testing, and assessments of recovery capabilities across the organization. This position focuses on ensuring that DUCA can maintain delivery of critical business services during disruptive events and makes recommendations related to the associated business continuity and operational risk policies, programs, and processes.

In addition, the role supports Third-Party Risk Management from a business continuity and resilience perspective, ensuring that key vendors maintain recovery capabilities aligned with DUCA’s requirements, while also contributing to broader operational risk management activities.

Key Accountabilities & Duties





Business Continuity & Resilience Program Management

- Support the development, maintenance, and continuous improvement of the Business Continuity Management (BCM) and Operational Resilience frameworks
- Manage the Business and Vendor Continuity Planning and Resiliency Policies, programs, and processes including leading Business Impact Analyses (BIAs) across business functions to identify critical services, recovery time objectives (RTOs), recovery point objectives (RPOs), and key operational dependencies.
- Lead the development, review, and facilitate the approval of Business Continuity Plans (BCPs) and Disaster Recovery Plans (DRPs), ensuring alignment with DUCA’s organizational resilience objectives.
- Maintain a centralized inventory of critical business services, supporting resources, and associated recovery strategies.
- Support the identification of Significant Business Services (IBS) and mapping of end‑to‑end dependencies in accordance with regulatory expectations.

Scenario Testing, Exercises, and Continuous Improvement

- Design and execute resilience and continuity testing activities, including tabletop exercises, scenario simulations, and recovery testing.
- Document test outcomes, gaps, and remediation actions, and track progress to closure.
- Analyze disruption scenarios and emerging risks to assess potential operational impacts.
- Drive continuous improvement initiatives to strengthen organizational preparedness and recovery capabilities.
- Support the execution of core Operational Risk Management tools, including Risk and Control Self-Assessments (RCSA), Key Risk Indicators (KRIs), Operational Risk

📌 Senior Operational Risk Analyst (Toronto)
🏢 DUCA Financial Services Credit Union
📍 Toronto