Remote customer support work across Canada centers on clear communication, multitasking, and helpful service through email, chat, and phone.
As a Customer Happiness Advocate, you will support customers within a small team serving a growing technology company. The full-time schedule covers five days weekly, with shifts potentially spanning Monday through Sunday and evenings. Two weeks of remote training begin the role.
Key Responsibilities:
- Answer customer inquiries through email, chat, and phone
- Manage phone calls, simultaneous chats, and emails
- Identify issues and provide helpful customer solutions
- Complete follow-up documentation after every customer ticket
- Offer needs-based solutions without pushy sales
Requirements:
- Hold a work permit from Canada, Finland, Spain, or the UK
- Use G-Suite, presentation software, Slack, and Zoom
- Demonstrate fluent qualified English proficiency
- Type at least 50 words per minute
- Communicate excellently in writing and speech
Bring customer service, multitasking, and communication skills to remote Customer Happiness Advocate work supporting customers through multiple channels.