Support Niagara Parks guests in English and French from Niagara Falls, Ontario, combining customer service, translation, and digital communication skills onsite.

This full-time representative supports internal and external customers under the Supervisor, Guest Services. The position serves Marketing through multilingual inquiries, visitor engagement, translation, and brand communication. It requires robust written and oral French and English, critical thinking, attention to detail, and professional service across multiple channels.

Key Responsibilities:

- Handle customer inquiries through telephone, email, web chat, and social media
- Assist ticket purchases, event bookings, online purchases, and refund requests
- Translate, revise, edit, and proofread French content accurately




- Track guest interactions using customer relationship management software
- Monitor reviews, forums, social media, and guest sentiment

Requirements:

- Secondary School Diploma; business education or certification considered an asset
- Mandatory fluency in written and verbal French
- Minimum two years bilingual customer service and French translation experience
- Proficiency with Microsoft Office, including PowerPoint and Excel
- Professional communication, problem-solving, grammar, and attention to detail

Apply bilingual communication, translation, and guest service expertise to support Niagara Parks visitors and protect brand standards.

📌 Bilingual Guest Services Representative (Niagara Falls)
🏢 Niagara Parks
📍 Niagara Falls