Customer service and JDE order management define this Westlake chance, supporting accurate shipments, delivery schedules, and customer inquiries.

The Associate Customer Service position handles orders received through phone, fax, EDI, and mail. You will coordinate with internal departments, maintain customer files, and support SOX compliance. The role also covers pricing, returns, inventory counts, and product information.

Key Responsibilities:

- Process and track customer orders through JDE
- Communicate shipment and delivery schedules proactively
- Resolve inquiries about shortages, overages, and late shipments
- Maintain sales orders, back orders, and customer files
- Coordinate returns, invoice adjustments, and required documentation

Requirements:

- Five to seven years of Inside Sales or Customer Service experience
- Manufacturing environment experience preferred
- Post-secondary business management education preferred
- JDE, SAP, or comparable ERP experience
- Ability to follow SOX compliance and departmental processes

Apply your order processing, customer communication, JDE, and compliance experience to Westlake’s customer service operations.

📌 Customer Service Order Specialist (Vaughan)
🏢 Westlake Chemical
📍 Vaughan