Patient Concerns Consultants use de-escalation and critical thinking to resolve sensitive care concerns. This Alberta Health Services role is eligible for work from home within Alberta.

Working in Patient Relations, the Patient Concerns Consultant manages complex cases involving adults, pediatrics, and seniors. The role requires conflict resolution, problem-solving, clear communication, and independent judgment. You collaborate with patients, families, staff, practitioners, operational leaders, medical leaders, and external stakeholders.

Key Responsibilities:

- Resolve concerns about patient care and services
- Initiate timely, consistent reviews under the PCRP
- Facilitate family conferences and quality review meetings
- Guide feedback providers through written, verbal, or direct engagement




- Share learnings and contribute to quality improvement initiatives

Requirements:

- Bachelor’s degree in healthcare or related field preferred
- Minimum five years progressively responsible clinical experience
- Experience managing complex cases in diverse healthcare organizations
- Extensive trauma-related case experience within eight years
- Knowledge of concerns management, mediation, and applicable legislation

Apply patient relations, conflict resolution, and resilience skills to support fair, respectful concern resolution across Alberta Health Services.

📌 Patient Concerns Resolution Consultant (Edmonton)
🏢 Alberta Health Services
📍 Edmonton