Use English and French while managing customer orders through SAP, EDI, Esker, email, and customer portals in a hybrid schedule. Support accurate fulfillment, timely responses, and dependable account service.

This full-time customer service position requires two to three years of related experience. You will manage orders, answer questions, resolve claims, and process returns. Solid organization, attention to detail, problem-solving, and Microsoft Office skills support daily work.

Key Responsibilities:

- Process customer orders through EDI, Esker, email, and portals
- Respond to pricing, product, delivery, and account inquiries
- Investigate claims, returns, shortages, deductions, and discrepancies
- Collaborate internally on credits, debits, returns,



and issue resolution
- Maintain transactions and records using SAP and business systems

Requirements:

- Two to three years in customer service or related operations
- Fluency in written and verbal English and French
- Experience with SAP or a similar ERP system
- College diploma, degree, or equivalent business experience
- Strong organization, communication, and problem-solving abilities

Apply bilingual customer service expertise, order management accuracy, and SAP experience to support customers across a hybrid schedule.

📌 Bilingual Order Management Representative (Oakville)
🏢 KIT Recruitment
📍 Oakville