Lead Genesys Cloud AI consulting for enterprise contact centers, combining platform configuration with technical validation. This is a full time position.

Miratech seeks a Senior Genesys Cloud PS Consultant with practical Genesys Cloud AI experience. You will translate business requirements into solution designs across knowledge management, agent assistance, interaction summarization, and virtual agents. The work supports evidence-based recommendations for enterprise clients.

Key Responsibilities:

- Lead discovery workshops with stakeholders and contact center teams
- Assess Genesys Cloud AI capabilities and platform limitations
- Design AI-powered contact center solutions and prototypes
- Configure, test, and validate Genesys Cloud features
- Present solution findings,



recommendations, risks, and implementation requirements

Requirements:

- Seven or more years in enterprise technology or solution consulting
- Hands-on Genesys Cloud CX configuration and implementation experience
- Practical experience with Genesys Cloud AI capabilities
- Knowledge of semantic search, summarization, and agent assistance
- Eligibility for Government of Canada security clearance

Apply Genesys Cloud CX expertise, AI knowledge, and stakeholder communication skills to enterprise solution consulting at Miratech.

📌 Senior Genesys Cloud AI Consultant (Calgary)
🏢 Miratech Group
📍 Calgary