Support Green Infrastructure Partners Inc. users and infrastructure through Windows, macOS, Microsoft Office 365, and remote technical troubleshooting. Travel to local office sites as needed.

Reporting to the Manager, IT, the Technical Support Analyst maintains company technology across remote and local office environments. You will install, repair, and reconfigure hardware, software, and peripherals while supporting Office 365, Active Directory, DNS, DHCP, file services, and mobile devices. The role includes incident documentation, ticket monitoring, onboarding, offboarding, and preventive actions.

Key Responsibilities:

- Troubleshoot technical issues and support end users
- Install, modify, repair, and relocate technology equipment
- Manage Office 365 setup, troubleshooting, and administration




- Create and deactivate Active Directory accounts
- Monitor tickets and implement preventive actions

Requirements:

- Associate’s or Bachelor’s degree in IT or related field
- Three to five years of technical support experience
- Windows, macOS, remote support, and diagnostic tool proficiency
- Knowledge of networking fundamentals and cybersecurity best practices
- Microsoft Office 365, Active Directory, DNS, DHCP, and MDM experience

Apply your technical support, infrastructure, and Microsoft Office 365 expertise across GIP’s remote and local office environments.

📌 Technical Support Analyst Infrastructure (Markham)
🏢 Green Infrastructure Partners
📍 Markham