Lead Toronto Pearson terminal operations with strategic decision-making and customer experience expertise in a large, 24/7 airport setting.

The Greater Toronto Airports Authority seeks a Director, Terminal Experience and Groundside Services. This leader advances operational excellence, safety, security, resilience, and customer-focused service across Toronto Pearson. The mandate includes digital integration, real-time decision-making, cross-functional delivery, and improved passenger experience.

Key Responsibilities:

- Lead 24/7 terminal and groundside operations across airport partners
- Create operating plans aligned with GTAA strategic goals
- Establish service standards, processes, procedures, and performance indicators
- Lead emergency preparedness, incidents, exercises, and irregular operations
- Advance passenger flow,



wayfinding, mobility assistance, and crowd management

Requirements:

- Bachelor's degree in business, aviation, transportation, engineering, or related field
- At least 10 years of progressive operational leadership experience
- Experience leading frontline teams in high-volume customer environments
- Strong strategic, analytical, communication, and relationship-management capabilities
- Ability to obtain and retain Transportation Security Clearance

Direct terminal operations, customer experience strategy, resilience, and performance improvement at Toronto Pearson with the GTAA.

📌 Director Airport Terminal Operations (Mississauga)
🏢 Toronto Pearson International Airport
📍 Mississauga