Cloud Operations Engineer – Azure / AKS / Terraform

Location: Toronto, ON (Hybrid – 2–3 days onsite per week)

Employment Type: Permanent, Full-Time

Travel: Not Required

Position Overview

Myticas Consulting is seeking an experienced Cloud Operations Engineer II for a permanent opportunity with a client in Toronto, Ontario.

Reporting to the Manager, Cloud Operations, the successful candidate will be responsible for deploying, maintaining, supporting, and optimizing a mission-critical SaaS environment hosted on Microsoft Azure.

This role requires strong hands-on expertise in Azure Kubernetes Service (AKS), Terraform, Azure networking and security, CI/CD automation, and production cloud operations.

You will work alongside a team of cloud engineers responsible for delivering reliable, secure, and scalable SaaS infrastructure and application deployments through automated pipelines.

The ideal candidate brings strong technical troubleshooting capabilities, production incident management experience, and a proactive approach to operational improvements, automation, and service reliability.

Key Responsibilities

Cloud Infrastructure & SaaS Operations

- Build, deploy, maintain, and support SaaS infrastructure and application environments hosted on Microsoft Azure.
- Manage cloud infrastructure, application deployments, and ongoing production workplace operations.
- Perform scheduled maintenance, rolling updates, infrastructure and application patching, and AKS upgrades.
- Support business-as-usual (BAU) operations, troubleshooting environmental and application issues to identify and resolve root causes.
- Support disaster recovery processes and operational readiness.




- Manage certificates, infrastructure configurations, and environment stability.
- Develop deep subject matter expertise in the organization's SaaS platform and supporting infrastructure.

Automation, DevOps & Continuous Improvement

- Design, develop, maintain, and improve automated infrastructure and application deployment processes.
- Build and support CI/CD pipelines using Azure DevOps.
- Implement and maintain Infrastructure as Code (IaC) using Terraform and related automation tools.
- Identify and implement operational improvements that increase team efficiency, reliability, and deployment consistency.
- Collaborate with engineering and operations teams to establish and promote best practices in release management, automation, and cloud operations.

Production Support, Incident Management & Security

- Provide hands-on troubleshooting and resolution of production infrastructure and application issues.
- Manage incident triage, investigation, resolution, and root cause analysis (RCA) in accordance with ITSM standards.
- Support Azure application security using native Azure security services and controls.
- Monitor cloud infrastructure and application performance, availability, and reliability.
- Troubleshoot AKS, Kubernetes workloads, networking,



application connectivity, and security-related issues.
- Participate in roster-based operational support, including weekend coverage when required.
- Communicate proactively with internal and external stakeholders regarding incidents, changes, maintenance, and service updates.

Required Technical Skills & Experience

Microsoft Azure & Cloud Infrastructure

- Strong hands-on experience with Microsoft Azure, particularly Azure Kubernetes Service (AKS), Azure Networking, and Azure Security services.
- Experience deploying, maintaining, and troubleshooting production cloud infrastructure and applications.
- Practical experience with Azure-native application security resources and services.
- Strong understanding of cloud architecture, operational reliability, and security best practices.

Kubernetes, Containers & Infrastructure Automation

- Strong Kubernetes and Docker administration and troubleshooting skills.
- Hands-on experience supporting AKS production environments, including upgrades, maintenance, and issue resolution.
- Proven experience implementing Infrastructure as Code using Terraform.
- Experience with infrastructure automation tools such as Ansible.
- Experience designing, building, and supporting CI/CD pipelines using Azure DevOps.

Networking & Security

- Strong understanding of cloud networking and security concepts, including:
- Firewalls and Web Application Firewalls (WAF)
- Network Security Groups (NSGs)
- VPNs and Private Endpoints
- DNS and Load Balancers

- Experience troubleshooting cloud networking, connectivity, and application security issu

📌 Cloud Operations Engineer – AzureAKSTerraform (Toronto)
🏢 Myticas Consulting
📍 Toronto