- Ability to define, architect and delivery business solutions to service contact center business cases
- Team player and working with dev, business, release management and operations team to development and implement Salesforce platform-based solutions.
- Helping to finalize functional and non-functional requirements.
- Manage integration of Salesforce with MuleSoft, Docusign, content management and other applications
- Defining and tracking SLA/ project’s progress, lead technical team and provide technical help
- Create design documents, development business functionality and provide support on end-to-end testing.