Lead Microsoft infrastructure service delivery at Terra Dygital Solutions in Vancouver, BC, using PowerShell and advanced troubleshooting expertise.

As Service Delivery Manager, you will guide Managed Services Team Leads and own client service quality. Your senior administration background supports technical escalation leadership, workload prioritization, and incident response. You will strengthen client relationships while improving service processes, root cause practices, and operational standards.

Key Responsibilities:

- Guide Team Leads through technical decisions and escalations
- Prioritize workloads, incidents, and service quality
- Lead complex customer escalations toward effective resolution
- Investigate recurring issues and implement corrective actions




- Improve escalation workflows, tooling, and resolution times

Requirements:

- Six-plus years of systems administration experience
- Three-plus years at Senior System Administrator level
- Three-plus years managing people or leading teams
- Windows Server, Active Directory, Microsoft 365, and Azure expertise
- PowerShell, networking, virtualization, backup, and disaster recovery experience

Bring senior systems administration, client escalation, and Microsoft infrastructure expertise to Terra Dygital Solutions service delivery.

📌 Service Delivery Manager Microsoft Infrastructure (Toronto)
🏢 Terra Dygital
📍 Toronto