Job Description

Join our diverse team and be part of our vision. Think big. Channel your creativity. Make a difference.

At Peel Region, we can create lasting impact, together.

Supervisor Scheduling

Health Services – Peel Regional Paramedic Services

Status: 1 Regular Full Time

Hiring Range: $105,754.00 – $118,974.00 per annum (plus comprehensive benefits, where applicable)

Work Mode: Hybrid see below for more details about this work mode.

Location: 1600 Bovaird Drive East Brampton, ON L6R 3S8

Hours of Work: 35 hours per week

Who We Are:

Peel Regional Paramedic Services is a recognized leader in pre-hospital care, innovation, and research. Serving one of Canada's fastest-growing and most diverse communities, our teams respond to more than 140,000 emergency calls each year, delivering advanced medical care and life‑saving interventions where they are needed most, on the road, in homes, and throughout the community.

Our commitment goes beyond emergency response. We are dedicated to providing expert, compassionate, and reliable out‑of‑hospital and community‑based care while continuously evolving to meet the needs of Peel residents and visitors. Every day, our teams make a meaningful difference in the lives of those we serve.

About the Role:

Reporting to the Commander, Paramedic Operations, the Supervisor, Scheduling provides leadership and oversight for workforce resource management across a workforce of more than 900 paramedics, logistics personnel, and operational leaders. This role is responsible for ensuring effective staffing coverage, optimizing scheduling practices, maintaining payroll accuracy,



and supporting operational readiness across a 24/7 emergency service.

As a key member of the leadership team, you will lead scheduling operations, provide guidance to Scheduling Coordinators, support labour relations activities, and identify opportunities to improve workforce planning processes, service efficiency, and compliance with collective agreements.

What You’ll Do:

- Lead workforce scheduling and resource management for Peel Regional Paramedic Services, supporting more than 900 employees.
- Oversee daily staffing coverage and proactively address operational staffing shortages and scheduling challenges.
- Provide leadership, coaching, and performance management to Scheduling Coordinators.
- Lead continuous improvement initiatives that enhance scheduling processes, efficiency, standardization, and operational effectiveness.
- Monitor and maintain the integrity of scheduling systems, workforce data, and reporting processes.
- Prepare and oversee bi‑weekly payroll submissions and attendance reporting.
- Develop staffing forecasts and workforce plans to support service delivery requirements and operational priorities.
- Collaborate with labour partners and operational leadership regarding scheduling practices, collective agreement interpretation, and staffing initiatives.
- Analyze trends related to absenteeism, overtime,



staffing utilization, and workforce performance to support informed decision‑making.
- Prepare reports, recommendations, presentations, and business planning materials for senior leadership.

What You’ll Need:

- Postsecondary degree or diploma in Business Administration, Human Resources, Public Administration, or a related field.
- Minimum three (3) years of leadership experience in a supervisory or management capacity.
- Minimum five (5) years of progressive experience in workforce administration, human resources, business operations, program administration, or related areas.
- Experience leading teams in a unionized environment, including interpretation and administration of collective agreements.
- Strong knowledge of scheduling methodologies, workforce planning principles, payroll processes, and scheduling systems.
- Combination of education and experience may be considered.

Skills/Abilities:

- Experience managing competing priorities and making sound decisions in a fast‑paced, operational setting.
- Strong analytical skills with the ability to interpret workforce data, identify trends, and recommend practical solutions.
- Excellent communication, relationship management, and stakeholder engagement skills.
- Advanced proficiency with Microsoft Office applications and workforce management systems.

Nice to Have:

- Project management training and/or experience.
- Experience within a first responder, emergency services, healthcare, or public sector environment.
- Experience leading scheduling operations within a large, complex, 24/7 workforce environment.

📌 Supervisor Scheduling (Caledon)
🏢 Regional Municipality of Peel
📍 Caledon