Position: National Accounts Manager

Location: Dock Products Canada Inc. Mississauga, ON

Department: National Accounts

Industry: Loading Dock Equipment, Industrial Doors & Access Solutions

Drive National Account Growth Across Canada with Dock Products Canada

Dock Products Canada is seeking an experienced and results-driven National Accounts Manager to develop, manage, and grow strategic customer relationships across Canada. As a key member of our National Accounts team, you will be responsible for identifying new opportunities, expanding existing customer partnerships, generating revenue growth, and delivering value-added solutions to some of Canada's largest organizations. This is a highly visible sales leadership role that combines strategic account management, business development, and consultative selling within the loading dock, industrial door, and access solutions industry. The successful candidate will have a proven track record of managing large accounts, developing long-term customer relationships, and driving revenue growth through solution-based selling.

Key Responsibilities

- Manage and grow relationships with assigned national and strategic accounts across Canada.
- Develop strong relationships with key customer contacts including Operations, Facilities, Procurement, Maintenance, Engineering, and Construction teams.
- Conduct regular customer visits, facility assessments, and business review meetings.
- Act as the primary point of contact for customer inquiries, opportunities, and escalations.
- Develop and execute account growth strategies to increase revenue, profitability, and customer retention.
- Identify and pursue opportunities for equipment upgrades, modernization projects,



safety improvements, preventative maintenance programs, and new construction projects.
- Generate new business opportunities within existing accounts and targeted national organizations.
- Expand customer relationships across multiple locations, departments, and decision-makers.
- Achieve sales, margin, and growth targets established by the organization.
- Conduct site surveys and customer assessments to identify operational challenges and recommend solutions.
- Present solutions that improve facility safety, efficiency, productivity, and performance
- Prepare and deliver professional proposals, quotations, presentations, and recommendations.
- Collaborate with estimating, operations, service, installation, and leadership teams to develop and execute customer solutions.
- Support customer budgeting and long‑term capital planning initiatives.
- Coordinate national account programs and initiatives across multiple customer locations and company branches.
- Monitor customer satisfaction, account performance, and service delivery metrics.
- Ensure customer commitments, contractual obligations, and service expectations are achieved.
- Maintain regular communication between customers and internal teams to support successful project execution.
- Promote Dock Products Canada's full portfolio of loading dock equipment, industrial doors,



access solutions, service, and maintenance offerings.
- Stay informed of industry trends, competitive activity, and emerging technologies.
- Participate in customer events, industry associations, trade shows, and networking opportunities.
- Identify market opportunities and provide strategic feedback on customer needs and industry developments.
- Maintain accurate CRM records, prospect pipelines, sales forecasts, and account activity reports.
- Travel regularly to customer sites, business reviews, industry events, and strategic meetings throughout Canada.

Qualifications

- 5+ years of experience in one or more of the following: National Account Management, Project Management, Construction Estimating, Industrial or Technical Sales, Building Products, Material Handling, Facilities Services, Construction Administration
- Proven experience managing complex customer relationships.
- Strong commercial and business acumen.
- Demonstrated ability to manage multiple projects simultaneously.
- Strong analytical, organizational, and problem‑solving skills.
- Exceptional written and verbal communication skills.
- Advanced proficiency in Microsoft Office, particularly Excel.
- Experience in: Loading dock equipment, Industrial door systems, Commercial construction, Warehousing and distribution environments, Material handling industries
- Experience working with ERP, CRM, and customer procurement platforms.
- Ability to review drawings, specifications, and project documentation.
- Post‑secondary education in Business, Construction Management, Engineering Technology, Project Management, or a relate

📌 National Accounts Manager (Mississauga)
🏢 ASSA ABLOY Group
📍 Mississauga