Lead customer service operations for the Town of Stouffville, using service leadership and business systems expertise with versatile working arrangements.

Reporting to the Manager of Customer Service, this supervisor oversees teams at Town Hall and municipal recreation facilities. The position manages scheduling, training, payroll administration, performance management, payment processing, and frontline delivery. It also supports consistent service across multiple channels.

Key Responsibilities:

- Supervise customer service staff across multiple municipal locations
- Oversee scheduling, training, payroll administration, and performance management
- Administer recreation management software and customer programs
- Monitor metrics, prepare reports, and recommend improvements




- Resolve escalated concerns and support departmental initiatives

Requirements:

- Four-year degree in business administration, customer communications, or equivalent
- Five years related customer service experience and three years supervisory experience
- Experience with payment processing, reconciliations, and revenue controls
- Knowledge of conflict resolution and service excellence standards
- Proficiency with Microsoft Word, Excel, Outlook, and related technologies

Apply customer service leadership, operational oversight, and business systems knowledge as the Town of Stouffville’s Client Services Supervisor.

📌 Client Services Operations Supervisor (Whitchurch-Stouffville)
🏢 Town of Whitchurch-Stouffville
📍 Whitchurch-Stouffville