Use IT engineering, service desk, and customer support skills in a client-facing MSP setting serving recognised companies internationally. This role includes site visits.

The Technical Services Specialist acts as an IT Engineer and first customer contact. You will manage incidents, requests, and high-priority matters while maintaining customer business requirements. The work includes hardware, software, networks, Azure, Intune, RMM, and telephone platforms.

Key Responsibilities:

- Act as the first customer point of contact
- Manage incidents and requests through the Service Desk Tool
- Troubleshoot customer-site problems and perform scheduled maintenance
- Install, test, maintain, and repair hardware and software
- Document processes and record outstanding-work tickets

Requirements:

- At least five years’ similar-role experience
- Mandatory Cyber Essentials and GDPR implementation experience
- Intune, RMM, and telephone platform experience
- Network infrastructure, Azure, Windows, and Mac knowledge
- Strong customer support and communication skills

Apply IT engineering expertise across service desk operations, customer sites, network infrastructure, and Azure administration within an established MSP.

📌 IT Engineer Service Desk Specialist (Halton Hills)
🏢 Communications & Power Industries
📍 Halton Hills