Serve Albertans in Edmonton as a Contact Centre Advisor, applying strong communication and problem-solving skills within the Alberta Public Service.

With Court and Justice Services, you will provide accurate information about justice programs, services, applications, and resources. This permanent, full-time role requires knowledge of policies, procedures, and decision trees. You will support clients through telephone and email inquiries while maintaining accuracy and attention to detail.

Key Responsibilities:

- Screen calls and assess preliminary client needs
- Provide timely information and guidance about justice services
- Refer inquiries to appropriate government and legal bodies
- Respond through telephone and email contact channels




- Support public inquiries at rotating court information kiosks

Requirements:

- High School Diploma and three years of related experience
- Contact centre or customer service setting experience
- Excellent verbal, written, and active listening communication
- Strong research, analytical, and problem-solving abilities
- Sound judgment, organization, and time-management skills

Apply your client service, judgment, and justice information skills as Edmonton’s Contact Centre Advisor with Court and Justice Services.

📌 Justice Contact Centre Advisor Edmonton
🏢 Alberta
📍 Edmonton