Work Arrangement: Hybrid (2-3 Days onsite)

Employment Type: Contract

Duration: 12 Months

Domain: Utility

Pay Rate: CAD 50-55/hr on Incorporated

SKILLS REQUIRED

- Minimum 5 years of hands-on experience supporting and managing Cisco Voice infrastructure in an enterprise environment.
- Proven experience implementing, administering, and supporting Calabrio Contact Center solutions.
- Strong experience supporting mission-critical contact center and call center operations with a focus on high availability and service reliability.
- Experience troubleshooting Cisco voice, telephony, contact center, and related infrastructure issues.
- Robust understanding of voice infrastructure, call routing, contact center integrations, and production support.
- Current Cisco certification (CCNA Collaboration or higher) is required.

EEOC Compliance

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

DISCLAIMER

AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.

📌 Voice Engineer (Calgary)
🏢 Pacer Group
📍 Calgary