Job Description

Student Success Manager, Year One Foundation Program – University of Alberta

Job Title

Student Success Manager

Job Description

Student Success Manager, Year One Foundation Program – University of Alberta

Role Summary

We are looking for a passionate leader who can bring their experience in international education, student success, and team leadership to our growing team as a Student Success Manager. The Student Success Manager is a collaborative and student-centred leader with exceptional relationship-building, people management, and operational leadership skills, a commitment to service excellence, and the ability to foster an inclusive, high-performing team culture. This is an exciting opportunity to play a key leadership role in a first-of-its-kind program in Canada with a prestigious university partner. The Student Success Manager provides strategic and operational leadership for the Year One Foundation Program's Student Success portfolio, ensuring the effective delivery of services and initiatives that support student success, engagement, wellbeing, retention, and progression. The role oversees advising, student support, orientation, transition, and engagement programming, and is responsible for developing and maintaining the policies, processes, and service standards that support a high-quality student experience. As a member of the Program leadership team, the Student Success Manager leads and develops the Student Success Team, oversees complex student wellbeing and student of concern matters, and drives continuous improvement through the evaluation of services, student feedback, and performance data.



We welcome applications from those with experience gained from many sectors who can demonstrate their skills and approach are transferrable to Kaplan International Pathways. Kaplan International Pathways has equity, diversity, and inclusion as core values. We welcome applications from suitable candidates whatever their background, and especially from women and those who identify as Indigenous and visible minorities who are under-represented in our workforce at this level.

Main Responsibilities And Functions

Reporting to the Program Director, you will have responsibility for:

Student Success Team Leadership

- Recruit, onboard, and retain Student Success Team members to support program objectives and service delivery needs.
- Provide direct supervision to full-time and casual staff, and indirect supervision to student staff and volunteers as required.
- Coach, mentor, and support team members to enhance performance, professional growth, and service excellence.
- Set team priorities, goals, and performance expectations aligned with Program and institutional objectives.
- Monitor, evaluate, and provide regular feedback on individual and team performance.
- Address performance concerns and support the successful resolution of employee relations matters.
- Foster a collaborative, inclusive, and high-performing team culture focused on student success.
- Manage staff workloads, schedules, and resource allocation to ensure effective and efficient service delivery.




- Identify staff training and development needs and facilitate learning opportunities to build team capacity.
- Lead continuous improvement initiatives that enhance team effectiveness, service quality, and the student experience.

Student Success Portfolio Leadership

- Provide strategic and operational leadership for the Student Success portfolio to ensure the effective delivery of student support services and programs.
- Oversee implementation and evaluation of student success, engagement, and wellbeing initiatives that support students' transition into and through the Program and progression to the second year of their degree. These may include, but are not limited to recent student orientation, workshops, peer support programs, student ambassador initiatives, social events and activities, and graduation programming.
- Develop and maintain policies, procedures, and service standards for the student advising function to ensure high-quality, consistent service delivery.
- Lead the training, coaching, and ongoing development of the Student Success Team to promote effective advising practices and student outcomes.
- Monitor the quality, consistency, and effectiveness of advising services through regular review, evaluation, and performance feedback.
- Ensure accurate documentation, case management, and tracking systems are maintained to support advising and student support activities.
- Lead the continuous improvement of the student experience through the collection and analysis of student feedback, assessment of program effectiveness, and implementation of service enhancements.
- Partner with the Academic Operations Manager to develop and manag

📌 Student Success Manager (Edmonton)
🏢 Kaplan
📍 Edmonton