emergiTEL is hiring a Senior Product Manager – Authentication for our client in the Digital Identity, Cybersecurity, and Telecommunications industry. This is a Permanent role.

Compensation: $110,000 - $120,000/year

Location: Toronto, Hybrid

Job Description (English)

About the Role

- We are seeking a high-impact Senior Product Manager – Authentication to own the strategy and delivery of next-generation authentication and account protection solutions across the client’s Trust Platform.
- Work at the intersection of mobile networks, digital identity, and enterprise security to transform trusted network verification and mobile-device intelligence into products that help organizations recognize legitimate customers, prevent account takeover, and deliver secure, low-friction experiences.
- Focus on critical moments across the authentication lifecycle, including digital banking activation, sign-in, authenticator enrollment, device binding, step-up authentication for sensitive actions, and account recovery.
- Partner with engineering, carrier partners, security, sales, and enterprise customers to build API-first capabilities that complement identity and fraud platforms.

Authentication Product Strategy & Leadership

- Define and own the product vision, strategy, and roadmap for authentication and account protection based on customer needs, competitive differentiation, and business outcomes.
- Identify opportunities where mobile network verification, SIM and device signals, and trust intelligence can enhance authentication journeys alongside methods such as MFA and passkeys.
- Own product prioritization, business cases, packaging, and pricing.
- Guide products from discovery through launch,



enterprise adoption, and ongoing optimization.

Authentication Solutions & Product Delivery

- Lead the design of secure, low-friction journeys for enrollment, sign-in, authenticator registration, device changes, account recovery, and high-risk step-up authentication across web, mobile, and contact-center channels.
- Shape APIs, SDKs, and developer experiences that integrate with enterprise CIAM/IAM platforms, identity providers, orchestration platforms, and fraud decision systems.
- Translate authentication use cases into transparent requirements and integration patterns, including identity and session context, token lifecycles, failure states, fallback experiences, and resilience strategies.
- Partner with engineering and carrier teams on telecom-enabled approaches, including number verification and SIM-based authentication.

Fraud Prevention & Risk-Adaptive Authentication

- Collaborate with Trust Intelligence, fraud, cybersecurity, and digital teams to translate network integrity signals, contextual risk, and enterprise policies into actions such as allow, verify, step-up, block, or investigate.
- Design solutions that address real-world threats including credential compromise, phishing, MFA fatigue, SIM swap, account takeover, fraudulent device enrollment, session abuse, and recovery-channel takeover.




- Define assurance and user experience trade-offs for various authentication use cases.

Customer, Carrier & Go-to-Market Engagement

- Lead discovery sessions with banks, fintechs, insurers, and enterprise customers to understand authentication controls, integration constraints, fraud exposure, and customer friction.
- Design customer pilots and proof-of-value programs with measurable success metrics.
- Collaborate with carrier partners and technology providers to improve capability, coverage, and reliability.
- Translate complex technical concepts into compelling customer narratives, demonstrations, and use-case playbooks.
- Partner with Sales, Solutions Engineering, and Product Marketing on commercialization, technical enablement, launch readiness, and customer adoption.

Product Performance, Security & Trust

- Define and monitor KPIs related to authentication completion, challenge rates, enrollment and recovery success, false declines, fraud outcomes, integration time, API latency, and service availability.
- Partner with Security, Privacy, Legal, and Engineering teams to apply secure-by-design, privacy-by-design, threat modeling, and auditability principles.
- Drive operational readiness through observability, incident response planning, graceful degradation, and continuous improvement.

Experience

- 6+ years of product management experience in enterprise SaaS, API-first platforms, authentication, digital identity, cybersecurity, fraud/risk, fintech, or telecommunications.
- Proven experience leading technically complex products from customer discovery through developme

📌 Senior Product Manager – Authentication (Toronto)
🏢 emergiTEL
📍 Toronto