Lead incident response for Metrolinx across the GTHA, using operational control expertise and risk-based decision-making. This is a contract position up to 12 months.

The Senior Specialist coordinates responses across Metrolinx’s operating network. The work combines incident triage, network monitoring, emergency communications, and operational leadership. It supports protected, reliable, and customer-focused transit service during disruptions.

Key Responsibilities:

- Coordinate operational responses to incidents, emergencies, and service disruptions
- Assess, prioritize, and triage safety, security, and operational incidents
- Monitor disruptions, service impacts, risks, and network conditions
- Prepare accurate incident reports, briefings, and operational summaries




- Lead Control Logs, MySafety entries, and incident records

Requirements:

- Five years’ progressive operational control center experience
- Two years’ leadership experience in relevant environments
- High school diploma or equivalent education, training, and experience
- Emergency telecommunications certification or equivalent related experience
- Strong oral and written communication skills

Apply operational control, incident triage, and leadership expertise to support Metrolinx transit continuity across the GTHA.

📌 Senior Incident Control Specialist (Oakville)
🏢 Metrolinx
📍 Oakville