Coordinate IT service delivery in Burnaby using analytical troubleshooting and hands-on support skills. This permanent, full-time role requires office work five days weekly.

As an IT Analyst, you will manage technology projects and oversee technology asset acquisition and deployment across British Columbia offices. You will support computer systems, resolve escalated requests, and help users work efficiently. The role combines Service Desk support, project coordination, and technical assistance.

Key Responsibilities:

- Coordinate IT service delivery across British Columbia offices
- Provide Level 1 and Level 2 Service Desk support
- Resolve escalated requests using diagnostic tools and ticketing systems
- Manage technology asset acquisition and deployment
- Document, monitor,



and review incidents and requests

Requirements:

- Bachelor's degree, college IT credential, or three years' similar experience
- Excellent communication skills explaining technical concepts clearly
- Robust analytical, multitasking, and problem-solving abilities
- Microsoft Office proficiency and on-site support capability
- Valid provincial driver's license and approximately 20% travel willingness

Apply IT service delivery, troubleshooting, and communication expertise while supporting technology users and projects throughout British Columbia offices.

📌 IT Analyst Service Delivery Specialist (Surrey)
🏢 LARK GROUP
📍 Surrey