Support NWC store technology remotely from Gibraltar House in Winnipeg, using troubleshooting and POS expertise to maintain operational performance.
As a Retail Technology Solutions Analyst, you will support all North West Company banners. Your work includes ticket resolution, system and server builds, data communication diagnostics, and balancing or recovery activities. You will also fulfill service requests and support store upgrades, openings, and related projects.
Key Responsibilities:
- Provide rotating 24x7 Tier 2 on-call store support
- Analyze and resolve daily trouble tickets
- Deliver preventative maintenance for store systems
- Provision equipment and services through Service Requests
- Travel onsite for openings, upgrades, and disaster recovery
Requirements:
- Computer-related degree, diploma, or Windows certification
- Minimum two years supporting technical environments
- Direct experience supporting Point of Sale applications
- Solid analytical, organizational, and time management skills
- Ability to travel within Canada to remote locations
Apply retail technology support, POS knowledge, and problem resolution skills across NWC stores and service requests.