We provide design support to some of Canada’s largest public, private, and government organizations.Over the last decade we’ve built a team of designers, researchers, and strategists driven by our purpose of using design to make the world a kinder, more beautiful place.

What It's Like Working Here

You’ll be part of an organization with a passion for improving the services that we rely upon in our daily lives. Surrounded by creative and friendly co-workers, you will have the opportunity to work on projects that make a difference for people, businesses and communities.We want joining J5 to be one of the best decisions that you make in your entire life

- We're a team of multidisciplinary designers, committed to creating the best work environment possible
- A professional workplace with a valuable work-life balance and lots of learning and growth opportunities
- A fun workplace that encourages reflection, experimentation, and knowledge sharing
- The ability to influence how things are done and where we are heading
- Lots of coffee and the fridge is always stocked with snacks and drinks

Please note this position is based in Calgary, Alberta, with a minimum of three days in the office.

The Opportunity

Do you believe that services should be designed around the people who use and deliver them? Are you energized by complex challenges, curious about how systems work, and motivated to make services simpler, more accessible, and more effective?

At J5 Design, we help organizations tackle complex challenges through human-centred design. We're looking for a Service Designer to join our team, supporting digital service design and delivery within complex government environments.





You'll work alongside multidisciplinary teams to understand user needs, navigate complex systems, and translate insights into practical service improvements. From research and discovery through to prototyping, testing, and implementation, you'll help design services that are accessible, effective, and grounded in real-world needs.

What You’ll Do

- Provide leadership, plan, and deliver service design activities across discovery, research, ideation, prototyping, testing, and implementation.
- Conduct user research, synthesize findings, and translate insights into actionable recommendations and design solutions.
- Develop user stories and acceptance criteria that support the design and delivery of user-centred digital services.
- Develop service design artefacts, including journey maps, service blueprints, ecosystem maps, service concepts, and prototypes.
- Work collaboratively with multidisciplinary teams, including product owners, UX designers, developers, business analysts, and others, in agile delivery environments.
- Translate user needs and service design recommendations into clear, actionable requirements for development teams.
- Facilitate workshops, co-design sessions, and stakeholder engagements to build understanding, alignment, and momentum.
- Apply systems thinking to consider end-to-end service experiences, including people, processes, policies, and technologies.




- Prototype and test designs with users and stakeholders, iterating based on evidence and feedback.
- Communicate findings, design recommendations, and future-state concepts clearly to diverse audiences, including senior leadership.
- Support the translation of service design recommendations into practical delivery and implementation activities.
- Apply accessibility, usability, and inclusive design principles throughout the design process.
- Actively leverage AI and emerging technologies to enhance research, synthesis, prototyping, and design delivery, using responsible and appropriate practices.
- Contribute to J5's design practice through knowledge sharing, collaboration, and continuous improvement.

What You’ll Bring

- A minimum of 6 years of professional experience in service design and/or digital product design
- A university degree in service design, UX design, or a closely related field. A master’s degree in a relevant discipline is considered an asset.
- Demonstrated experience applying service design approaches to complex service challenges, ideally within digital transformation or digital service delivery environments.
- Experience collaborating in multifunctional teams
- Proficiency with contemporary design and prototyping tools and methods
- Affinity with J5’s values, and a passion for creating products that meet functional, technical, and emotional needs
- Strong communication, storytelling, and facilitation skills, with the ability to engage senior stakeholders and communicate design decisions effectively.
- Confidence working and making decisions independently, managing competi

📌 Service Designer (Calgary)
🏢 J5 Design
📍 Calgary