Lead complex AI platform troubleshooting across Microsoft Copilot, ChatGPT, Claude, Grok, and Gemini from Montreal or Bengaluru. Apply scripting and enterprise-scale support expertise.

As a Senior Level 3 AI Engineer, you will investigate escalations, configure AI products, and support secure feature rollouts. The work spans M365, Entra ID, Purview/DLP, Azure OpenAI, connectors, Power Platform, and vendor collaboration. You will own one product while maintaining portfolio coverage.

Key Responsibilities:

- Investigate complex engineering queries beyond Level 2.5 resolution
- Configure, deploy, and scale enterprise AI products
- Test and validate current features and models
- Review knowledge articles for quality and accuracy




- Train Level 2.5 support through deep-dive guidance

Requirements:

- Six-plus years in enterprise engineering or senior technical support
- Hands-on AI, LLM, or enterprise M365 experience
- Python, PowerShell, Microsoft Graph API, and automation skills
- AI security, compliance, DLP, and access-control experience
- Connectors, Power Platform, and integration experience

Bring AI troubleshooting, automation, security, and mentoring expertise to strengthen enterprise support across the full product portfolio.

📌 Senior AI Platform Support Engineer (Montreal)
🏢 apptoza
📍 Montreal