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Job ID: 65866
Job Category: Administrative
Division & Section: Parks & Recreation, Capital Projects Design & Delivery
Work Location: Initially based at Metro Hall (55 John St, Toronto, Ontario M5V 3C6) and will relocate to North York Civic Centre (5100 Yonge St, North York, Ontario M2N 5V7) once the new location is operational
Job Type & Duration: 1 Temporary Vacancy, until December 31, 2027
Salary Range: $74,781.00 - $99,947.00 Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union Number of Positions Open: 1
Posting Period: 03-Nov-2026 to 18-Nov-2026

Reporting to the Program Manager, Project Excellence Office (PXO), the Operations Support Officer co-ordinates overall operational support activities for the section and division, and provides functional support to the Parks & Recreation, Capital Projects Design & Delivery (CPDD).

Major Responsibilities:

- Implements detailed plans and recommends policies/procedures regarding program specific requirements.
- Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
- Provides project management support and leadership within the Division.
- Prepares strategies, work plans, requests for proposals, budgets, council reports and presentations.
- Prepares, organizes and presents business cases, proposals, solutions and budgets or similar formal documents and statements to various audiences, including stakeholders, clients and the public.
- Assists in the development and maintenance of standards and specifications for program and operational systems for the CPDD Section.




- Liaises with other Divisions, Departments, residents, councillors, internal, and external partners.
- Provides technical and educational training and professional development requirements to staff.
- Develops and maintains templates for data collection.
- Reviews system of internal control and performs internal facility audits, as an enhancement to Corporate Audit functions.
- Develops a comprehensive business plan for the section/division including revenue projection and new venture opportunities, forecasting and allocation of resources, including tracking reserve fund contributions and balances.
- Ensures compliance and effectively communicates changes in policies and procedures within the CPDD Branch and Division.
- Processes applications, and evaluates, and monitors data, grant applications. Liaises with support community groups.
- Ensures timely and effective production of all required grants, program reports, statements and maintenance of appropriate records.
- Manages departmental/divisional initiatives and provides counselling to ensure access and equity to the Division's programs and services.
- Attends and evaluates events, document facility damages and prepare incident and accident reports.
- Resolves risk management and sensitive and potentially damaging liability issues.




- Ensures a safe work workplace by establishing and enforcing safety standards and practices.
- Manages leases and agreements pertaining to CPDD Section business. Liaises with the Division's Business Services Unit in undertaking all negotiations and preparation of Leases and Agreements.
- Supports and promotes the Access and Equity philosophy, vision and mission and divisional direction as it relates to People with Disabilities.
- Provides information and maintains a monitoring system for issue tracking such as labour relations, staff development and confidential data collection for People with Disabilities, and staff development.
- Prepares Council and Committee reports, briefing notes, motions and other correspondence for the Section.
- Ensures effective claims investigation and provision of information by conducting investigations and providing appropriate information to City Adjusters. Prepares appropriate response letter for Director's signature.
- Acts as a Supervisor under the definitions of the Occupational Health and Safety Act, and ensures that adequate training, safety equipment and safe work procedures are in place in order to develop a strong culture of Health and Safety and minimize any Health and Safety issues.

Key Qualifications:
Your application must describe your qualifications as they relate to:

- Post-secondary education in Industrial/Systems Engineering, Business Management, or a discipline pertinent to the job function and/or equivalent combination of education and experience. Lean Six Sigma, Yellow or Green Belt and PMP certifications are considered an asset.
- Considerable experi

📌 OPERATIONS SUPPORT OFFICER (Toronto)
🏢 TORONTO
📍 Toronto