You will set the technical program agenda across the closed block mainframe and policy administration domain, providing direction for how these critical platforms remain stable, reliable and cost-effective while progressively modernizing the in-force technology landscape. This role balances the operational responsibility of servicing in-force policies without interruption with the strategic mandate to reduce cost and risk and advance modernization over time. You will lead multiple direct reports and the squads within their organizations, serving as a trusted technology partner to the AVP and business stakeholders. You will provide clear accountability and transparency related to cost, risk, progress and outcomes. Set the technical program direction for the mainframe and policy administration portfolio, defining priorities, sequencing, dependencies and delivery approaches across a multi-year sustainment and modernization agenda. Lead multiple direct reports and their squads, with accountability for resourcing, performance, capability development, delivery effectiveness and consistent engineering standards across the portfolio. Partner with Business Delivery Leads to prioritize investment and capacity, balancing platform stability and sustainment, regulatory and risk commitments, operational obligations, and incremental growth and modernization opportunities. Manage portfolio risks, dependencies and partner delivery across policy administration systems, batch processing, integration layers and downstream systems. Proactively drive mitigation and hold internal and third-party partners accountable for quality, cost and delivery. Drive measurable improvements in cost, risk and platform health by advancing run-cost and capacity optimization, decommissioning, reliability, observability and overall stability.



Champion responsible AI adoption and engineering productivity across the portfolio, enabling leaders and squads to integrate AI into engineering practices and delivery workflows to improve productivity, accelerate delivery and increase value for customers and the business. 3+ years of experience at the Director level or in a comparable senior technology leadership role. Strong mainframe and policy administration expertise, including experience with or knowledge of COBOL, JCL, DB2, VSAM, RACF, Endevor, CICS and related mainframe tooling, as well as capacity, performance and cost management. Strong architecture and modernization experience, with the ability to lead legacy modernization, migration and integration strategies spanning mainframe platforms, APIs and cloud technologies such as Microsoft Azure. Insurance policy administration domain knowledge, including experience with new business products and, ideally, in‑force or legacy insurance products and the operational complexities associated with these platforms. Demonstrated technology and people leadership, including developing talent, establishing engineering practices and influencing senior business and technology stakeholders. Strong program and financial management capabilities, with experience leading complex, multi-year programs across multiple squads, including roadmap development, dependency and risk management, budget ownership,



resource forecasting and investment prioritization. Experience with IMS and IBM MQ for z/OS. Experience with test data management and batch regression strategies for legacy systems. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work workplace that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. 113,260.00 CAD
- $210,340.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skill

📌 Program Manager (Waterloo)
🏢 Services and Housing In the Province
📍 Waterloo