Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors to first responders , soldiers in battlefield scenarios , and beyond . The Customer Success team helps customers turn Skydio into a reliable, repeatable, and enduring operating advantage. We are a rapidly growing team of passionate, mission-driven professionals, who sweat the details and ensure our customers are set up for success. We are looking for a motivated Customer Success Manager with a deep sense of ownership to lead and drive all aspects of implementation, usage and adoption, retention and expansion of our Canadian public sector and commercial customers. A successful candidate will become an indispensable bridge between our customers and Skydio’s extremely agile and world class technical teams. Manager, Enterprise Customer Success and will work closely with our Sales, Solutions Engineering, Product, and Engineering functions to deliver industry leading autonomous solutions that drive value for our customers. This is a remote position with expected travel to customer and Skydio locations. Operate independently and help shape the Canadian GTM and customer success strategy. Build scalable processes for customer on-boarding, account management and post sales success. Track and manage all implementation projects with large enterprise customers for successful delivery of technology, services, and program outcomes.



Develop healthy customer relationships and create customer loyalty through proactive engagement, cadence based follow ups, and business reviews. Quantify product feedback and brief executives to help drive product roadmap that aligns to customers and market needs Manage ~20x accounts driving adoption to ensure expansions and renewals within the assigned book of business. Strong knowledge or previous experience supporting customers in at least one of the following industries: public industries (public safety, transportation) or commercial industries (utilities, oil & gas, AEC). Proven track record of implementing and scaling new programs and technology, driving adoption of hardware and software, and interfacing with technical teams to deliver on customer schedules. Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts. Work directly with customers through proactive, metrics based engagement. Work closely with customers and sales to help drive expansion across the book of business, identifying the vertical specific pain points that could prevent this expansion and growth. Experience with commercial Unmanned Aircraft Systems and related software development/deployment is a plus but not required. Fluency in French is preferred but not required.



Willingness to travel approximately 40%. At Skydio, our compensation packages for regular, full-time employees in Canada include competitive base salaries and comprehensive benefits. Standard benefits package options comprise group health insurance, paid vacation days, paid sick leave and company holidays, subject to applicable policies and eligibility requirements. This position and all associated advantages are subject to applicable federal and provincial laws, as well as the Company’s policies and eligibility criteria. At Skydio we believe that diversity drives innovation. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws. A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. Not Hispanic or Latino)
- A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. American Indian or Alaska Native (Not Hispanic or Latino)
- A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment.

📌 Customer Success Manager (British Columbia)
🏢 Skydio
📍 British Columbia