Support FedEx Express customers with product knowledge, transparent communication, and analytical thinking during direct customer interactions. This interview position also includes administrative responsibilities and sales activities.

As a Customer Support Specialist, you provide accurate information and assistance to customers while completing administrative duties. The work supports efficient operations, continued sales, and potential incremental revenue generation. Knowledge of FedEx Express and Ground products and services is preferred. Canadian Customs regulations knowledge is also preferred. Successful candidates must complete basic and recurrency training, achieve mandatory testing thresholds, and operate within a monitored, changing, highly pressured environment.

Key Responsibilities:

- Assist customers through direct interface and accurate information




- Complete administrative duties required for efficient operations
- Support continued sales during customer interactions
- Identify potential incremental revenue opportunities when possible

Requirements:

- Knowledge of FedEx Express and Ground products preferred
- Knowledge of Canadian Customs regulations preferred
- Strong verbal communication and interpersonal abilities
- Good analytical, problem-solving, and negotiation skills
- Ability to complete basic and recurrency training

Use FedEx product knowledge, customer assistance, and problem-solving abilities to support accurate service and continued sales.

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📌 FedEx Express Customer Support Specialist (Newfoundland and Labrador)
🏢 FedEx
📍 Newfoundland and Labrador