Support Niagara job seekers through employment information, referrals, and workshops as a full-time Employment Resource Worker with the YMCA of Niagara.

This Resource Worker supports the Employment and Immigrant Services team across assigned programs. You will organize community resources, deliver orientations, provide client assistance, and help achieve program targets. The position requires solid communication, computer proficiency, customer service experience, and conflict resolution abilities.

Key Responsibilities:

- Maintain employment, education, training, and community information
- Refer clients to employment services and training programs
- Conduct orientations, information sessions, and workshops
- Support Resource and Information area operations
- Address conflicts, complaints,



and customer satisfaction follow-up

Requirements:

- Post-secondary education in Social Sciences, Education, or related field
- Excellent knowledge of Word, Excel, PowerPoint, and search engines
- Minimum three years of measured-target customer service experience
- Strong communication, interpersonal, and conflict resolution skills
- Valid driver’s license and satisfactory Police Vulnerable Sector Check

Bring community knowledge, client support, and resource coordination skills to employment services across the Niagara Region.

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📌 Employment Resource Worker Niagara (St. Catharines)
🏢 YMCA of Niagara
📍 St. Catharines