Full Time/Part Time: Possible shifts include Mon-Fri 9-5 pm, 10-6 pm or 12-8 pm, and one weekend day 9-2 pm

Job Summary

- Explain various health services and products to patients/clients in a confident and reassuring manner.
- Guide and introduce patients to receive health team services based on medical and preventative needs.
- Provide an excellent client service experience while offering reception, administrative, and assistance to the interprofessional team and patients in a caring, compassionate, tactful, confidential, efficient and supportive manner.
- Administrative support and service explanation for primary health care, mental health and rehabilitation health practitioners and patients.
- Solicit constructive feedback from patients and clients.
- Take on additional initiatives that contribute to the growth of the health team.

Duties and Responsibilities

- Understand all health services and products the health team offers. Be able to knowledgeably present, educate, and promote products and services to clients.
- Greet and register clients seeking medical attention in person, telephone, or online, including booking and retrieving patient charts according to established policies and procedures.
- Perform various medical office administrative tasks such as faxing, scanning, ordering, documenting, working with AI tools, and stocking.
- Adhere to privacy, confidentiality, and infection control policies.
- Maintain accurate and confidential patient records in the EMR system.
- Prepare billings, invoices, receive and process payments for OHIP, WSIB, non-OHIP and other third parties as required and according to established policies and procedures.
- Reconcile accounts payable/receivables, and produce summaries, day sheets, and financial statements on a regular and timely basis.
- Assist in minor procedures.




- Keep the health team centre clean and tidy daily. Weekly light cleaning and inventory stocking.

Education and Qualifications

- Eligible to legally work in Ontario.
- High school graduate; post-secondary education in university/college in life science or health related field or marketing; or a diploma in medical office assistant preferred.
- Understand and appropriate use of medical terminology.
- Strong communication, promotion, education, and presentation skills
- Previous experience in a medical practice environment is preferred.
- Knowledge and ability to navigate the healthcare system for clients seeking care in a primary care setting.
- Strong interest in mental health and rehabilitation health services.
- Background or knowledge in the field of psychology/counselling an asset.
- Ability to multitask, be organized, be meticulous, and be able to work in a fast paced environment with precision, efficiency and speed.
- Proficiency in computer skills (desktop, and mobile devices; Windows, word processing, spreadsheets, Google Apps, typing, scanning, email, chat, web interfaces, mobile apps, mail merge and the use of AI tools).
- Typing skill: Minimum 40 words per minute, 200 characters per minute.
- Proficiency in a second language such as Mandarin, Cantonese, Korean, Farsi, Tagalog, and Spanish is a solid asset.
- Previous experience with Oscar EMR is an asset.
- Knowledge and understanding of electronic/computer privacy and security issues.
- Knowledge of OHIP, WSIB, IFH, extended health insurance and other third party billings is an asset.
- Dental care
- Extended health care
- On-site parking

Contact: Please email a cover letter, resume, and references to careers(at)gwfht.ca

We will receive applications and contact you further for an interview if you meet preliminary requirements. Thank you for your interest

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📌 Healthcare Office Administrator (Canada)
🏢 Get Well Family Health Team
📍 Canada