Deliver first-line technical support onsite in Richmond Hill, troubleshooting user issues and maintaining reliable service desk coverage for City and Library staff.
The City of Richmond Hill seeks an IT Service Desk Analyst supporting internal staff five days weekly. You will manage incidents, resolve Level 1 issues, install technology, and maintain end-user asset records. The position supports ITIL service management and incident management processes.
Key Responsibilities:
- Receive, log, triage, prioritize, and manage support requests
- Resolve Level 1 technical issues and pursue first-call resolution
- Escalate incidents and keep users informed of progress
- Install, configure, image, and deploy computers and applications
- Track technology assets and update CMDB records
Requirements:
- Computer Technologies College Diploma or Technology School Diploma
- Minimum one year of helpdesk or technical support experience
- Troubleshooting, critical thinking, and problem-solving skills
- Working knowledge of the ITIL Framework
- Experience deploying operating system images in networked environments
Apply your troubleshooting, ITIL, deployment, and customer service skills as an onsite IT Service Desk Analyst in Richmond Hill.
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📌 IT Service Desk Support Analyst (Richmond Hill)
🏢 City of Richmond Hill
📍 Richmond Hill
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