$21.32 per hour
For regular contract: Employer paid LTD, Group Life, AD&D;, Health and Dental after 3 month probation

Employment Type

Full-time (40 hours per week)

2 (1 regular contract, 1 temporary maternity leave contract)

Placement Date

Regular contract: November 2026
Temporary Maternity leave contract: Early 2027

Work for a charity that ignites the potential in people. Every. Single. Day.

At the YMCA of Niagara, you’ll be part of a purpose-led organization with a clear focus on community well-being. Our work is powered by relationships and grounded in inclusion. We support people of all ages and circumstances with opportunities that build health, belonging, and connection so individuals and families can grow, lead, and give back.

For more than 165 years, we have been part of the fabric of this region, evolving alongside Niagara and showing up where the need is greatest. With a presence in over 125 program sites, we continue to expand what well-being can look like, creating welcoming spaces where more people can participate and feel they belong.

Guided by our shared values of caring, health, honesty, inclusiveness, respect, advocacy, and responsibility, the YMCA offers meaningful roles where your work is felt every day. If you’re ready to bring energy and care to a team that keeps moving forward, you’ll find purpose here.

NATURE & SCOPE

As a division of the YMCA of Niagara, the YMCA Employment and Immigrant Services (EIS) branch delivers a myriad of employment, immigrant, and community-based programs.



These programs are focused on supporting individuals living in the Niagara Region who are looking for employment, require settlement supports, need wellness and/or life skills-based programming and who are seeking to advance themselves on the financial continuum. The IES branch also serves to support employers with their recruitment and hiring needs and supports community-based agencies in their pursuit of enhancing services to our shared clients.

The Resource Worker is a member of the Employment and Immigrant Services team and will work collaboratively with team members, clients, and external partners to meet the established targets of their specific assigned program.

RESPONSIBILITIES:

- Compile, maintain and updateemployment, education, training, and community related information for job seekers
- Collect, organize, and file hard copies/e-copies of flyers, brochures, and pamphlets of programs and services offered by government and community agencies
- Refer clients to appropriate employment services and training programs
- Conduct individual and group orientation sessions and offer general information assistance to clients and service providers




- Deliver information sessions and workshop on employment and life stabilization skills and developments
- Collect information quickly and accurately from the database, internet or other sources as needed
- Participate in training and adhere to the YMCA Child Protection Policies and Procedures as established by the YMCA of Niagara
- Provide oversight to Resource and Information area including; proper use of client computers, supporting with basic office IT equipment, conducting research with clients and partners, assisting with office set-up and other arrangements for meetings
- Oversee and address any customer conflicts, inappropriate behaviours, and customer complaints
- Conduct customer satisfaction calls, encourage completion of satisfaction surveys (targets based on guidelines), conduct customer care calls in support of EOES and bolstering walk-in traffic for services.
- Attain targets as laid out by contract(s) for welcomes, satisfaction scores and clients accessing assisted services
- Other duties as required

QUALIFICATIONS

- Post-secondary degree/diploma in Social Sciences, Education or other related field
- Must have excellent knowledge of various computer programs including word, excel, powerpoint, navigating search engines
- Minimum 3 years customer service experience in an setting that is measured and has targets
- Strong communication and interpersonal skills
- Ability to work in stressful situations and resolve conflicts with ease
- Certification in Crisis Managemen

📌 Employment Resource Worker (St. Catharines)
🏢 YMCA of Niagara
📍 St. Catharines