Customer service and safety define this Customer Experience Ambassador role at RCSS 791 St Clair St in Chatham, Ontario. Support customers at store entrances and exits.
Reporting to the Asset Protection team, you will create a welcoming atmosphere for customers and colleagues. The position focuses on customer inquiries, guidance, safety hazards, and urgent situations. Collaboration, accurate reporting, and qualified communication support smooth store operations and customer satisfaction.
Key Responsibilities:
- Welcome customers and colleagues as a first point of contact
- Answer inquiries and guide customers through store entrances
- Identify and address spills, wet floors, and safety hazards
- Respond calmly to urgent situations and escalate when needed
- Complete accurate daily, weekly, and monthly reports
Requirements:
- Previous retail or customer-facing experience preferred
- Strong collaboration and relationship-building abilities
- Exceptional customer service and rapport-building skills
- Professional, friendly, and approachable demeanour
- Ability to stand or walk for extended periods
Bring customer service, composure, and safety awareness to the Asset Protection team at RCSS 791 in Chatham.